Frequently Asked Questions

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We are deeply concerned for the health of our members and employees during this COVID 19 crisis. We feel it is our responsibility to do what we can to reduce the spread of the virus, and with that as our guide we have made the difficult decision to close all of our LA Fitness, City Sports Clubs and Esporta Fitness clubs to the public until further notice.

We know that the closing of these clubs has made things difficult for you too. We encourage you to continue to exercise from home and we look forward to the clubs reopening soon.

We are keeping a staff on-hand to answer calls and emails. Wait times may be longer than normal, so we appreciate your patience.

Here are answers to the most frequently asked questions.

Will I continue to be billed while the gym is closed?

We have suspended all billing until one or more clubs in your market reopens, at which time it will be reactivated. This includes all billings for fitness, personal training, Kids Klub, HIIT by LAF and Pilates by LAF, as well as annual/enhancement fees and rate guarantee fees, if applicable.

How long will you be closed?

We will continue to monitor the situation very closely and will follow the guidelines, instructions and recommendations of public health officials and the CDC.

What are you doing to prevent the spread of COVID-19?

Our biggest step was to close our clubs to the public.

How will I be notified when the clubs reopen?

Download our free mobile app. Updates on reopening will be posted there and on our website. Confirmation of a reopening date will be emailed to members using the email address we have on file, so please be sure to update it if needed on the mobile app and website.

How does the club closure affect my Paid in Full membership?

Your memberships will be extended to cover the time of the closure.

How do I create my online account?

  • Click here Register Member
  • Enter your Member Key Tag and continue
  • If you are a monthly dues member, enter the 1st five digits of your billing account on file
    If you are a Paid in Full member, enter the email address we have on file.
  • Create a User Name and Password to complete your set up -- you are now logged in!

How do I freeze my membership?

We have already taken care of this for you and have waived the standard $10 monthly fee. Your membership will be reactivated once a club in your market reopens.

How do I cancel my membership?

During this time, we have already processed a complimentary freeze which has paused your membership and stopped all related billing.

If you have decided that you will not be using our clubs once they reopen and would like to process a cancellation while we are closed to the public, you can follow these simple steps:

1. The best way right now, because our clubs are closed, is to go to your online account, select ‘Cancellation Form’ from Account Options, print and send to the address on the form.

OR

2. Mail handwritten notice including your name, key tag number, and email address for confirmation to:

PO Box 54170
Irvine, CA 92619
Attn: Cancellations

I am in a contract for Personal Training, how do I cancel or freeze?

Since your Personal Training sessions rollover, you do not need to freeze at this time. Your sessions will be available to you when we reopen. The expiration date on accumulated sessions will be extended to cover the time of the closure.

We will be updating this list of Frequently Asked Questions as things develop.

Thank you for your patience. Stay safe and healthy.

F-0437 4/30/2020 10:27:44 AM